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Posts Tagged ‘email’

steve jobs sends pointed email to macbook pro owner, poor customer service

Posted by Yaser on March 31, 2008

Recently the owner of a MacBook Pro that had suffered water damage contacted Apple to find about repair costs. When they were informed that it would cost $300 just to have his MBP looked at with no guarantee of whether or not it could even be repaired that wasn’t quite what they wanted to hear.

This [so far] nameless customer decided to email Steve jobs at sjobs@apple.com and said this:

Dear Steve Jobs,

I wanted to write and express my concern about some recent problems that I have had with Apple Care. This week, my MacBook Pro unfortunately sustained water damage. I understand this is entirely my fault but it is still something I would like to get fixed. After three or four calls I was finally able to get a straight answer. While I was happy to get a straight answer, I was not at all happy with the answer. It is very worrisome to me that the only way to get my computer fixed is to pay almost $300.00 up front with no guarantee that this will fix the problem. I was horrified to learn that their is no system to assess the problem and bill once all damage is known. I am reluctant to put money into a problem that could easily grow. I have had three Apple computers in a row. I love using them but I am not sure if my replacement will be one. I feel powerless in the situation and the whole experience has turned me off of the Apple company.

Sounds like a pretty reasonable email…nice tone of voice, the customer wasn’t blaming Apple for not making their laptops water-proof–nothing like that.

The response that this customer claims to have received was as follows:

This is what happens when your MacBook Pro sustains water damage.They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.

Steve

Is it real? As far as I know, yes it is. Poor customer service? Yes, that too.

If it is legit and is in fact from Steve, is anyone really surprised? Its not like he hasn’t acted like an ass/jerk/whatever word you’d prefer in the past and he’ll certainly do it again.

[Via CrunchGear]

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Posted in Apple, Computers, Tech | Tagged: , , , , , , , , | Leave a Comment »

13 Email Addresses That Can Be Useful

Posted by Yaser on February 29, 2008

12. wav@koolwire.com – attach wav to get a mp3

11. mp3@koolwire.com – attach mp3 to get a wav

10. pdf@koolwire.com – You have an Office document or a picture on your computer or mobile phone that you wish to convert into a PDF file. Just email that file an email attachment to the above address and it will soon return to your Inbox as a PDF file. [koolwire review]

9. ..@photos.flickr.com – Flickr provides a unique email upload address here – you can send your photographs to this email address as attachments and they’ll show up in Flick Photo gallery almost instantly. The subject line of email becomes the photo’s title while the body of the email becomes the photo’s description.

8. e@xpenser.com – This is like filling data in a travel spreadsheet through email. You can use this address to gather and record your travel expenses while on the road.

7. go@blogger.com – You can use this address to post pictures on any Blogger hosted blog. Any picture that you send to this email address will appear as a new blog post in your mobile blog. You can also use this service to post regular text entries to your Blogspot blog. In that case, the “Send to Blogger” email address is available under Blogger Dashboard.

6. upload@upload.slideshare.net – If you have (one or more) PowerPoint Presentations and PDF documents that you quickly want to share with friends, just email the files to Slideshare and they’ll instantly turn them into a web slideshow.

5. …@mms.youtube.com – YouTube member can create an MMS profile here – if you have a video clip on your mobile phone or comptuer but no access to YouTube website, you can easily upload that video file to YouTube through that email address. [Details on Youtube Email upload]

4. pdf2txt@adobe.com – Send a PDF document to this email address as an attachment and it will come back as a plain text file. Handy when your don’t have a PDF viewer to open the PDF document. Alternatively, you can send the PDF file to pdf2html@adobe.com for conversion to HTML format. [Extract Text from PDF]

3. ..@prod.writely.com – Google Docs provides a unique email address here – you can upload your documents, spreadsheets and presentations to Google Docs through this address and read them on your mobile phone using the just launched Google Docs mobile at docs.google.com/m. [Google Docs Upload]

2. …@rmilk.com – When you signup for Remember The Milk, you are assigned a unique email address. Emails sent to this special address are automatically converted into tasks and appear in your Inbox. Click on Settings -> Info -> Inbox Email Address. Very handy for keeping a track of your unfinished tasks and getting things done while on the move.

1. wsmith@wordsmith.org – Get the dictionary definition and synonyms of any word by sending a blank email to this email address. Make the subject line as: define myword

And now the most useful email address that will help you read webpages through email without requiring a web connection:

0. www@web2mail.com – Send an email with the URL of the web page in the Subject field (e.g. www.cnn.com) and you’ll soon find a copy of that web page in your Inbox. A perfect option when there’s no Internet access in the area or access is restricted (for instance, you want to read the BBC homepage in China).

Posted in 2.0, Google, Internet, Microsoft, Tech, Web Applications, YouTube | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment »

Google’s Gmail now offers IMAP

Posted by Yaser on October 25, 2007

Google is currently activating IMAP on Gmail accounts. IMAP, or Internet Message Access Protocol, lets you download messages from Gmail’s servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Mozilla Thunderbird, even when you aren’t connected to the Internet. This is really a pretty big leap for Gmail and it leaves companies like Yahoo, Microsoft and other (free) webmail providers, something they need to be providing in the very near future. Read the rest of this entry »

Posted in Google | Tagged: , , , , , | Leave a Comment »